Refund policy

If a paid packet is unusable, contact us within 7 days of purchase to request a refund. Email support@cicadas.ai from your account email and include your order reference and a description of the problem. Please do not email identification numbers or card details.

We will review the request and, if eligible, refund the original payment method. Bank or payment-provider processing times can vary. A refund may revoke access to the refunded packet.

This policy does not limit any rights you have under applicable consumer law. The service is operated by Zebra Nine Studio Inc., Canada.